Tech work center
Welcome to the Digital Work Center
Here is where all the magic happens. This is our Tech Work Center, where our internal technicians and staff work from.
Work tools
Everything you need for the day
Data-Atera RMM
Remote monitoring and management for client devices: alerts, patching, remote sessions and tickets.
How we work
Our 6-D process
01
Discover
Listen to the client and learn how their business and technology work today.
02
Define
Agree on the goals, scope, budget and timeline in writing.
03
Design
Plan the solution: network, security, software or website.
04
Develop
Build, configure and test everything before it goes live.
05
Deploy
Install and switch over with minimal disruption to the client.
06
Deliver
Hand over, train the users, certify the milestone and follow up.
Welcome team
Quick help for staff
Everything internal in one place. If something is missing, ask your coordinator.
Log every new project as a work order so the team can plan, track and certify each milestone.
Need a hand on a job? Reach the on-call engineer through Tech Chat or call the support line.
Open your work mailbox at Team Email.
Use Tech Chat for quick questions and updates between technicians.
Send supply and equipment requests to your coordinator with the client name and work order number.
Request time off from your coordinator as early as possible so client work can be covered.
Have a project for the team?
Call the team line and we will get it scheduled.